In this blog, we delve into how Calisen and Advizzo, leveraging our extensive experience in managing smart meter assets and data at scale, and driving behaviour change utilising smart meter data, are the preferred third-party provider for smart meter reporting by both energy and water suppliers.
Smart meter rollout: Drivers and requirements
The water industry
To support the acceleration of the smart meter rollout and rebuild trust in the utilities sector, Ofwat, the UK’s water regulator, is encouraging water companies to partner with expert independent third-party organisations, like Calisen. This collaboration is essential for producing annual progress reports that provide insights into the smart meter initiatives.
In its Draft Determinations under Price Review 2024 (PR24), Ofwat outlines ambitious plans for the water industry, with an aim to install 10 million smart meters in the next five years, the largest smart meter rollout ever.
Key focuses include:
- Data Utilisation: The rollout extends beyond installations – it’s about harnessing data to improve operational efficiency, enhance customer service and deliver more accurate demand management opportunities (impact tracking, forecast, growth drivers, etc…).
- Customer engagement: Ofwat urges water companies to educate customers on the cost-saving benefits of smart meters and promote better water management practices.
- Support for vulnerable customers: There’s an emphasis on protecting vulnerable customers, ensuring they are not adversely affected by the transition to smart meters.
Independent reporting and compliance
As per the draft determination, water companies are mandated to engage third-party independent experts to provide assurance on performance commitments in their Annual Performance Reports (APRs). These assurances give regulators and customers confidence that data reported by water companies is complete, accurate and timely.
The energy industry
On 29th August the Department for Energy Security and Net Zero (DESNZ) released a quarterly update on the smart meter roll-out. While the number of meters operating in traditional mode has decreased, 3.5 million smart meters (representing 10% of all installed meters), remain non-functional in smart mode, missing out on critical benefits like remote meter reading and energy-use visualisation.
Advizzo and Calisen’s role in smart metering
Together, Advizzo and Calisen are the ideal third-party partners for the smart metering landscape. Advizzo’s proven track record in driving behavioural change through personalised home reports has been key to reducing energy and water consumption.
For instance, our collaboration with Severn Trent Water, introduced the “My Smart Tracker” platform, which enabled 76,000+ customers to access real-time water consumption data. The results speak for themselves:
- 7000+ leaks detected per year for every 100,000 smart meters installed
- 1.65 Ml/day in leakage savings
- 3.65 Ml/d reduced consumption
- 7.8% reduction in water consumption per household over 12 months (outside of leak detected)
Secure and seamless reporting and data integration
Advizzo offers independent reporting services through our advanced APIs, which seamlessly integrate into suppliers’ systems. With Premise Manager, we can track and report on the health of any smart meter portfolio, including metrics like the number of installed and operational meters. Now you can avoid human errors, tracking and reporting issues with our simple and secure data tracking solutions
Our Campaign Manager Portal enables personalised, multi-channel customer engagement, avoiding legacy biases, ensuring utility companies can foster more meaningful communication with their users.
Moreover, our Customer 360 Portal provides a detailed view of customer accounts, including meter readings, consumption details and communication history. This allows utility agents and customer support teams to deliver relevant recommendations and solutions, ultimately helping customers master both consumption and bills.
Calisen’s expertise and support
As the UK’s leading provider of smart meters, Calisen has a well-established reputation for owning and managing smart meter portfolios, offering independent data and providing comprehensive reporting that helps keep metering portfolios healthy. Together, Calisen and Advizzo can procure, install, monitor and report on smart meter data, ensuring compliance and maximising the effectiveness of customer engagement strategies.
Conclusion
Together Calisen and Advizzo offer a robust solution to drive behaviour change at scale, enhance smart meter adoption and optimise both metering operations and data usage. With our unparalleled expertise and proven results, we want to be your third-party smart meter reporting provider of choice. Talk to us today!